Managed Services vs traditional IT Support – an overview

Managed Services is a term used to describe a new model of IT management. What differentiates Managed Services from traditional IT support is that the responsibility – and risk associated with – managing your IT systems shifts to the Managed Services Provider.

Advantages of Y2K IT Consultancy

Unlike the old “break-fix” IT Support model, our Managed Services align the interest of the service provider (in this case, Y2K) with those of the client – namely you. Both parties desire for the client’s network to be absolutely stable – because they both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this alignment, we are incentivised to work harder and smarter to ensure that your network remains 100% stable.

  • You pay a fixed monthly fee for us to keep your network up and running, no matter what.
  • There is no limit to the number of hours you can use.
  • We are incentivised to keep your network as stable as possible!
  • We do all of the proactive maintenance we can to achieve optimal network stability.
  • In order to achieve that, we’ve made significant investment in the latest network management systems.
  • You enjoy the benefits of enterprise-level automation and monitoring systems.
  • Our response times are backed by a comprehensive SLA.
  • In fact, we’ll give you a cash-based guarantee on our service levels.

As you can see, Y2K’s Managed Services align the interests of both parties – yours and ours. This is why we call it a partnership! For the first time ever, you can rest assured that your IT service provider really has your best interests at heart.

We are so confident in the value we can add with our Managed Services, that we offer a 3 month probation period during which you can terminate our services without notice.