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Passenger Ground Services

Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.


The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).


Course details


What you will learn


Who should attend


Key topics

Passenger Ground Services.pdf

This course if offered in the following formats:

1. Textbook. Candidates will receive the training material in paper-based format.

NOTE: