Airline Customer Service
Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
- Learn techniques of effective communication and customer contact.
- Understand the various social styles and cultural differences of airline customers.
- Gain knowledge about new trends in customer service
Upon completing this course you will have the skills to:
Chapters include review questions, discussion questions and a reading list of appropriate books for reference.
NOTE:This course if offered in the following formats: 1. Textbook. Candidates will receive the training material in paper-based format.