Airline Customer Service

Upon completing this course you will have the skills to:

• Learn techniques of effective communication and customer contact.
• Understand the various social styles and cultural differences of airline customers.
• Gain knowledge about new trends in customer service

This course is recommended for:

• Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff.
• Public relations and sales support personnel.
• Flight attendants
• Cargo reservations and receiving staff.

• Improved Standard of Customer Service
• Verbal & Non-verbal Communication Skills
• Customer Contact Techniques
• Cross-cultural Awareness
• Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.